FAQs

Frequently Asked Questions(FAQ)

1.How do I contact Modern Muse. Regarding my order?

Whatever happens to your order, you can contact us via info@modernmusehome.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.When will my order be shipped out?

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Deliveries take an average of 3 to 10 business days to arrive

3.How do I cancel my order?

Please refer to the Return Policy for additional information.Click Return Policy

4.What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

5.What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Modern Muse with proof of the damage in detail as this will assist us in processing your order refund.

6.When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 5-10 business days.